At Sofitel Adelaide, your health and safety is our top priority. We are introducing elevated hygiene & prevention measures to ensure this. Our protocols have been developed with and vetted by Bureau Veritas as part of our ALLSAFE label, providing assurance that our new cleanliness & prevention standards have met local South Australian government health regulations. You will notice QR codes around our venues which are in line with the COVID Safe Check-In app that has been introduced by the South Australian government to help with contact tracing. Please scan the QR code or check in through the COVID Safe Check-In app. The App can be downloaded on both the Apple Store and Google Play, for more information on the COVID Safe Check-In app please check out the South Australian government website here. https://www.covid-19.sa.gov.au/
Our team is following strict pre-arrival screening procedures and advising guests to please stay home if they are feeling unwell. Sofitel Adelaide guests will be provided with access to medical professionals, tele-medical support and a guest hotline for your peace of mind before, during, and after your stay. We focus on comprehensive staff health checks, with meticulous employee safety and hygiene training.
HAND HYGIENE, MASKS & GLOVES
Australians are taking the necessary steps to keeping our country safe and we are too. Frequent hand washing should be second nature to all who visit the hotel. Guests and staff are also provided with masks upon request. Additional hand sanitiser is also distributed throughout the hotel, supplied in key public areas such as the front desk and restaurants.
Social distancing of 1.5 square metres is advised in all public areas. Our restaurants will take bookings that comply with government regulations and practice social distancing through specially engineered floor plans, limited bookings, and set seatings. Our lobby and elevators are also limited in capacity, determined by square footage.
RESTAURANTS & IN-ROOM DINING
Our food and beverage teams have reinforced safety across restaurants, room service and bar protocols. New precautionary measures across every aspect of food preparation, plating and service are taken very seriously. This includes staff hygiene through the use of sanitiser, masks and gloves, frequent disinfection of all surfaces, and a carefully devised socially distanced floor plan for limited bookings. It is our pleasure to provide safe room service at no additional delivery cost.
Garçon Bleu – Our guest experience team is able to place a reservation for you, alternatively you can make a booking online here
In Room Dining – Our team is committed to the highest level of sanitisation and ensuring your meal is delivered in the safest possible way. Contactless delivery will be available upon request. In Room Dining is offered 24-hours.
Cleaning – We take our room hygiene very seriously. Our room cleaning protocols include frequent disinfection of all high touch areas, and provide additional cleaning products for guests upon request. Our cleaning standards have been devised with Bureau Veritas and comply with South Australian government safety regulations.
Servicing – For your safety and to minimise contact we do recommend servicing every second day, however daily servicing will still be available upon request. As always, you may opt for your room to remain unserviced for the duration of your stay. Additional amenities can be delivered on request, 24 hours a day.
CONTACTLESS PAYMENT & TRADING TIMES
To minimise contact, a “no touch” option for check-in, check-out and payments will be made available where possible. To find out more, please contact the hotel or ask the concierge at check-in.
AMENITIES AND SERVICES
The Pool is open. In accordance with South Australian government guidelines, the capacity and seating options are spaced to adhere to social distancing and will follow an enhanced cleaning program of the area, including high touch points.
The Hotel Gym will be open 6.30am until 10pm daily, access is limited to 10 guests at a time with keys and towels available for collection at reception. Equipment or machines have been limited for social distancing purposes and we ask that all equipment be sanitised after each use with the wipes provided. Please place used towels in the towel bin provided.
Valet Parking & Porter Services – Our team is committed to the highest level of cleanliness and will ensure they are sanitising before entering your vehicle, your room and handling your luggage.